Delivery, Shipping & Returns

Please read these service guidelines in conjunction with our Terms & Conditions.

Bethan Gray Design collections are handmade by master craftsmen, so please allow a six-week lead time for pieces from the collection and eight weeks for bespoke requests. Please speak to one of our team who can advise you on stock levels.

The cost of your shipping is automatically calculated at the checkout. It is based on the total order value of products being purchased.

International deliveries do not include customs & clearance fees, duties & taxes, road tax or quarantine and fumigation fees which are payable by the customer prior to delivery. Failure to make payment will result in delays (unfortunately we are unable to process this payment on your behalf) and ultimately the return of the goods and further costs accrued.

For imports into the USA you will need to be aware of the Importer Security Filing (ISF) Rule more commonly known as the 10+2 Rule and you must ensure you’ve appointed a Power of Attorney in order to clear your goods through customs.Please ensure you are familiar with your countries importing rules and regulations and if you are unsure please contact your local customs office for more information.All international deliveries are curbside only and the delivery company will require assistance unloading larger items.
Order value UK
Curbside
UK
White Glove
Europe
Curbside
Europe
White Glove
USA
Curbside
USA
White Glove
Middle East
Curbside
Middle East
White Glove
Rest of World
Curbside
Rest of World
White Glove
£0—£499.99 £20 n/a £30 n/a £40 n/a £40 n/a £50 n/a
£500—£699.99 £40 n/a £60 n/a £80 n/a £80 n/a £80 n/a
£700—£1199.99 £60 n/a £250 n/a £300 n/a £250 n/a £300 n/a
£1200—£4999.99 £120 £250 £600 £1,000 £600 £1,000 £400 n/a £700 n/a
£5000—£9999.99 £100 £300 £700 £1,200 £900 £1,500 £800 n/a £1,200 n/a
£10000+ £190 £350 £900 £1,400 £1,200 £1,700 £1,000 n/a £1,500 n/a